The Actual Reason Your Client Service Training Falls Short: A Brutal Assessment
The Reason Your Customer Service Team Continues to Failing Regardless of Continuous Training Three months ago, I was stuck in yet another tedious client relations conference in Perth, forced to hear to some trainer drone on about the value of “surpassing customer expectations.” Typical speech, same tired buzzwords, same complete separation from reality. The penny …
The Actual Reason Your Client Service Training Falls Short: A Brutal Assessment Read More »